Shipping policy

Shipping Policy

We offer shipping across selected regions. Available destinations, delivery timelines, and shipping fees are displayed clearly at checkout before purchase is completed.

Processing Time

All orders are processed within 1–3 business days after order confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email with tracking details.

Delivery Time

Delivery times vary depending on your location and the selected shipping method. Estimated delivery timelines are provided at checkout and should be used as a guide only.

Please note that delivery times may be affected by factors beyond our control, including customs clearance, courier delays, public holidays, or unforeseen circumstances.

Shipping Fees

Shipping fees are calculated automatically at checkout based on your delivery address and selected shipping method. Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You may use this number to monitor the progress of your delivery directly with the courier.

Incorrect Address & Failed Delivery

Please ensure that all shipping details are accurate at checkout. Emma Hamsa is not responsible for delays, lost shipments, or additional fees caused by incorrect or incomplete address information provided by the customer.

If a delivery is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply for reshipment.

Contact

For any shipping-related questions, please contact us at contact@emmahamsa.com or +971 54 750 5575.