Refund policy

Returns & Eligibility

At Emma Hamsa, each fragrance is created as a personal, intimate experience. Due to the nature of perfume as a personal care product, all fragrance purchases are not eligible for return or exchange.

Once an order has been shipped, we are unable to accept returns, cancellations, or exchanges.

If you have any questions prior to placing your order, please contact us at contact@emmahamsa.com — we are always happy to guide you before purchase.

Damages and Issues

Please inspect your order upon reception.
If your item arrives defective, damaged, or incorrect, contact us immediately at contact@emmahamsa.com with your order number and clear photos of the issue.

We will carefully review the case and, if approved, arrange a replacement or appropriate resolution.

Non-Returnable Items

Emma Hamsa fragrances are classified as personal care and beauty products and are therefore non-returnable and non-exchangeable.

This policy is in place to ensure the highest standards of hygiene, safety, and product integrity for all customers.

Exchanges

Exchanges are not offered for fragrance purchases.
If you wish to experience a different scent, we recommend placing a new order.

European Union – Right of Withdrawal

Please note that the EU 14-day cooling-off period does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons, including perfumes and personal care products, once shipped.

Refunds

Refunds are only issued in cases where an order is confirmed to be damaged, defective, or incorrect upon arrival, and after review by our team.

Approved refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

If you have not received your refund after 15 business days from approval, please contact us at contact@emmahamsa.com.